Privacy Policy

1. Data Collected

We may collect and process the following categories of data:

• Widget and account identifiers: such as widgetKey, site identifiers, and app configuration metadata.
• Visitor information: such as IP address, browser/device information, language, referrer, and interaction timestamps.
• Chat content: conversation messages exchanged between visitors and the AI assistant.
• Email and contact information: when voluntarily provided by visitors or merchants during chat or setup flows.

2. Use of Data

We use collected data to:

• Provide, maintain, and improve BizLobster services and app functionality.
• Power AI responses and conversation workflows requested by merchants.
• Monitor service performance, troubleshoot issues, and prevent abuse.
• Communicate with merchants for support, operational notices, and service updates.
• Comply with legal obligations and enforce our terms and policies.

3. Data Storage & Retention

Data is stored on infrastructure operated by BizLobster and trusted service providers. We retain data only for as long as needed to provide services, meet contractual and legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on data type and applicable law.

4. Third-party Sharing

We may share necessary data with third-party subprocessors that help us operate our services. This includes the Gemini AI API for generating AI-assisted responses. We do not sell personal information. Third-party processors are contractually required to protect data and process it only for authorized purposes.

5. User Rights (GDPR/CCPA)

Depending on applicable law, individuals may have rights to access, correct, delete, or receive a copy of their personal data, and to object to or restrict certain processing. Users may also have the right to lodge a complaint with a supervisory authority.

To exercise your rights under GDPR, CCPA, or other privacy laws, contact us at support@bizlobster.ai.

6. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at support@bizlobster.ai.